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{{#fas:users}} Use our referral programme to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. Find out, how it works.
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| + | <h1 style="text-align: center;">Beds24 Support Center</h1> | ||
| − | < | + | <h3 style="text-align: center;"> <span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:comments}} </span>Join the Beds24 Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span> |
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| + | <h3 style="text-align: center; padding-bottom: 10px;"> Support Wiki - <span style="font-weight: normal;">find answers to your questions, advice and tutorials in the popular topics below or use the search function in the top right</span></h3> | ||
| − | <div style=" | + | <div style="padding: 0 10px 10px 10px; background-color: #f7f7f7; margin-bottom: 20px; text-align: center;"> |
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| − | < | + | <h2 style="text-align:center">Covid-19 - Toolbox </h2> |
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| − | < | + | <span class="" style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold; text-align: center;" > For many hosts times are rough at the moment. [[Managing_Business_Disruptions|Here]] we have put together a knowledge base to help you deal with the situation. </span> |
</div> | </div> | ||
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<div class="col-3"> | <div class="col-3"> | ||
<div style="padding: 0 10px 0 10px;"> | <div style="padding: 0 10px 0 10px;"> | ||
| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:home}} </span> Getting Started</h4> |
[[:category:Introduction|How the System Works]] | [[:category:Introduction|How the System Works]] | ||
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[[Agency_%26_Multiple_Property_Setup | Multiple properties ]] | [[Agency_%26_Multiple_Property_Setup | Multiple properties ]] | ||
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| + | [[Agency_%26_Multiple_Property_Setup | Owner management ]] | ||
[[Import_existing_bookings|Import existing bookings]] | [[Import_existing_bookings|Import existing bookings]] | ||
| − | [[:category:Room_Linking_and_Dependencies| | + | [[:category:Room_Linking_and_Dependencies|Multiple configuration setup |
| + | to sell room at different constellations and make availability dependent]] | ||
[[Questions_and_Answers|Frequently asked questions]] | [[Questions_and_Answers|Frequently asked questions]] | ||
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| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:calendar-check}} </span> Daily Use</h4></h4> |
'''[[Tips_and_tricks|Tips and ideas]]''' | '''[[Tips_and_tricks|Tips and ideas]]''' | ||
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| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:desktop}} </span> Booking Engine and Widgets</h4> |
[[:category:Booking_Page|Customise booking page]] | [[:category:Booking_Page|Customise booking page]] | ||
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<div class="col-3"> | <div class="col-3"> | ||
<div style="padding: 0 10px 0 10px;"> | <div style="padding: 0 10px 0 10px;"> | ||
| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:money-bill}} </span> Prices</h4> |
[[:category:Prices|Set prices]] | [[:category:Prices|Set prices]] | ||
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[[Weekend_and_Weekday_Rates|Weekend and weekday rates]] | [[Weekend_and_Weekday_Rates|Weekend and weekday rates]] | ||
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| + | [[:category:Dynamic_Prices|Dynamic Prices]] | ||
[[:category:Prices|Use a multiplier]] | [[:category:Prices|Use a multiplier]] | ||
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[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]] | [[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]] | ||
| − | [[ | + | [[:category:Agents|Special rates for agents]] |
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| + | [[:category:Discounts|Special rates for specific referer]] | ||
[[Internal_Prices|Internal prices which are only available in the control panel]] | [[Internal_Prices|Internal prices which are only available in the control panel]] | ||
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<div style="padding: 0 10px 0 10px;"> | <div style="padding: 0 10px 0 10px;"> | ||
| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:calendar}} </span> Availability</h4> |
[[:category:Prices_and_Availability|Availability]] | [[:category:Prices_and_Availability|Availability]] | ||
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| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-astronaut}} </span> Automation</h4> |
[[:category:Channel_Manager|Automatically sync with channels]] | [[:category:Channel_Manager|Automatically sync with channels]] | ||
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[[Auto_Actions|Automated Emails]] | [[Auto_Actions|Automated Emails]] | ||
| + | [[:category:Self-Check-in|Self Check-in]] | ||
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| + | <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:tag}} </span> Advanced Selling Options</h4> | ||
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| + | [[Sell_Remaining_Single_Nights|Fill gaps in the calendar]] | ||
| + | |||
| + | [[Auto_Top_up_rooms|Auto top up rooms]] | ||
| + | |||
| + | [[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]] | ||
| + | [[Upsell_Items|Sell extras]] | ||
| + | |||
| + | [[Voucher_Codes|Use voucher codes]] | ||
| + | |||
| + | [[Offers|Offer multiple price/booking options]] | ||
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| + | [[Gift_Vouchers|Offer gift certificates]] | ||
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| + | [[Yield_Optimiser|Yield Optimiser]] | ||
</div> | </div> | ||
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<div class="col-3"> | <div class="col-3"> | ||
| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:bed}} </span> Bookings</h4> |
[[:category:Bookings|Add and manage bookings]] | [[:category:Bookings|Add and manage bookings]] | ||
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[[:category:Invoice|Invoice]] | [[:category:Invoice|Invoice]] | ||
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[[Bookings_-_flag_bookings_with_special_status|Mark bookings]] | [[Bookings_-_flag_bookings_with_special_status|Mark bookings]] | ||
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[[Group_Bookings|Group bookings]] | [[Group_Bookings|Group bookings]] | ||
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| + | [[Corporate_Guests|Corporate guests]] | ||
[[:category:Reports|Reports]] | [[:category:Reports|Reports]] | ||
| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:comments}} </span> Communication</h4> |
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| + | [[:Category:Messaging|Communication via Beds24]] | ||
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| + | [[:Category:Confirmation_Messages| Confirmations to guests]] | ||
| + | |||
| + | [[Host_Notifications| Notifications to hosts]] | ||
| + | |||
| + | [[Auto_Actions| Automated Email and SMS]] | ||
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| + | <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:credit-card}} </span> Payments from Guests</h4> | ||
| + | [[:category:Payments|Collect payments from guests]] | ||
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| + | [[:category:Payments|Connect payment gateways]] | ||
| + | |||
| + | [[Stripe|Connect Stripe]] | ||
| + | |||
| + | [[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]] | ||
| + | |||
| + | [[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]] | ||
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| + | <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-friends}} </span> Guest Management</h4> | ||
[[:category:Guests|Guest database]] | [[:category:Guests|Guest database]] | ||
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| − | <h4 style="padding: 5px; text-align: center; | + | |
| + | <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user}} </span> User Account</h4> | ||
[[:category:Sub_Account|User management and multiple log-ins]] | [[:category:Sub_Account|User management and multiple log-ins]] | ||
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| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:rocket}} </span> Apps, Plugins, Extentions</h4> |
[[Facebook_App:_Install_the_App|Facebook app]] | [[Facebook_App:_Install_the_App|Facebook app]] | ||
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[[:category:API|API]] | [[:category:API|API]] | ||
| + | </div> | ||
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<div class="col-3"> | <div class="col-3"> | ||
<div style="padding: 0 10px 0 10px;"> | <div style="padding: 0 10px 0 10px;"> | ||
| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:sync-alt}} </span> Channel Management</h4> |
[[:category:Channel_Manager|How the channel manager works]] | [[:category:Channel_Manager|How the channel manager works]] | ||
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| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-cog}} </span> Troubleshooting</h4> |
[[:category:Prices_and_Availability|Booking page shows no availability]] | [[:category:Prices_and_Availability|Booking page shows no availability]] | ||
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[[AirBnB.com#Common_Errors|Error messages from Airbnb]] | [[AirBnB.com#Common_Errors|Error messages from Airbnb]] | ||
| − | [[ | + | [[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]] |
[[Expedia.com#Common_Errors|Error messages from Expedia]] | [[Expedia.com#Common_Errors|Error messages from Expedia]] | ||
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| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:code}} </span> Developer options</h4> |
[[:category:API|API]] | [[:category:API|API]] | ||
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</div> | </div> | ||
</div> | </div> | ||
| + | <div style="clear: both;"></div> | ||
| + | <h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]]. | ||
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| − | <div style=" | + | <div style=""> |
| + | <h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br> | ||
| + | <span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3> | ||
| + | </div> | ||
Latest revision as of 01:33, 19 May 2021
Beds24 Support Center
{{#fas:comments}} Join the Beds24 Community - Log in to your Beds24 account to browse the forum for ideas and solutions.
Support Wiki - find answers to your questions, advice and tutorials in the popular topics below or use the search function in the top right
Covid-19 - Toolbox
{{#fas:lightbulb}} For many hosts times are rough at the moment. Here we have put together a knowledge base to help you deal with the situation.
{{#fas:home}} Getting Started
Apartment and self catering set up
{{#fas:calendar-check}} Daily Use
Check guests in and check guests out
Close rooms or rates at a channel
{{#fas:desktop}} Booking Engine and Widgets
Customise information your guests submit with their booking
Multiple offers for packages or different price options
{{#fas:money-bill}} Prices
Offer different price options or packages
Fill gaps resulting from minimum stays
Special rates for specific referer
Internal prices which are only available in the control panel
Offer extras, tours, activities
{{#fas:calendar}} Availability
Make availability of one room dependent on another
Virtual and linked rooms / sell a room under multiple layouts
Fill gaps/sell remaining nights
{{#fas:user-astronaut}} Automation
Automatically sync with channels
{{#fas:tag}} Advanced Selling Options
Multiple configuration setup to sell rooms at different constellations/shared inventory
{{#fas:bed}} Bookings
{{#fas:comments}} Communication
{{#fas:credit-card}} Payments from Guests
Manage payments and pending payments
{{#fas:user-friends}} Guest Management
Automatically collect reviews from Tripadvisor
{{#fas:user}} User Account
User management and multiple log-ins
{{#fas:rocket}} Apps, Plugins, Extentions
{{#fas:sync-alt}} Channel Management
Set up instructions for channels
Close rooms or rates at a channel
{{#fas:user-cog}} Troubleshooting
Booking page shows no availability
No Email notifications on new bookings
Guest made a payment but booking shows cancelled
Potential Issues: "Multiple bookings in Unit"
You dont have permission to access control2.php on this server
Error messages from Booking.com
Error messages from Hostelworld
Error messages from other channels
