Difference between revisions of "Main Page"

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<h1 style="text-align: center;">Beds24 Support Center</h1>
  
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<div class="col-12">
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<h3 style="text-align: center;"> <span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:comments}} </span>Join the Beds24 Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span>
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<div class="jumbotron" style="margin-top: 5px;"  >
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</h3>  
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<h1 style="padding: 20px 0 0 0; text-align: center; border: none;">Beds24 is designed as a self-service system.<br>Information and support is available via the following channels:
 
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</h1>
 
  
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<h3 style="text-align: center; padding-bottom: 10px;"> Support Wiki - <span style="font-weight: normal;">find answers to your questions, advice and tutorials in the popular topics below or use the search function in the top right</span></h3>
  
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<div style="clear: both;"></div>
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<div style="padding: 0 10px 10px 10px; background-color: #f7f7f7; margin-bottom: 20px; text-align: center;">
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<div class="col-3">
 
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<div style="0 10px 0 10px;">
 
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<h3 style="padding: 5px; text-align: center; background-color: #008acc; color: #ffffff;">Documentation</h3>
 
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This support wiki contains the full documentation.
 
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</div>
 
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</div>
 
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<div class="col-3">
 
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<div style="padding: 0 10px 0 10px;">
 
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<h3 style="padding: 5px; text-align: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3>
 
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[[videos|Video]] tutorials.
 
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</div>
 
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</div>
 
  
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<div class="col-3">
 
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<div style="padding: 0 10px 0 10px;">
 
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<h3 style="padding: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Community</h3>
 
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Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.
 
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</div>
 
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</div>
 
  
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<div class="col-3">
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<h2 style="text-align:center">Covid-19 - Toolbox </h2>
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<div style="padding: 0 10px 0 10px;">
 
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<h3 style="padding: 5px; text-align: center; background-color: #339900; color: #ffffff;">Ticket Support</h3>
 
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Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket].
 
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</div>
 
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</div>
 
  
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<div style="clear: both;"></div>
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<span class="" style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span>  <span style="font-weight: bold; text-align: center;" > For many hosts times are rough at the moment. [[Managing_Business_Disruptions|Here]] we have put together a knowledge base to help you deal with the situation. </span>
 
</div>
 
</div>
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</div>
 
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<div class="col-12">
 
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<div style="padding: 0 20px 0 20px;">
 
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</div>
 
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<h2 style="border-bottom: none; padding: 5px;">Popular Topics:</h2>
 
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</div>
 
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<div style="clear: both;"></div>
 
  
 
<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;"> Getting Started</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:home}}  </span>   Getting Started</h4>
 
[[:category:Introduction|How the System Works]]
 
[[:category:Introduction|How the System Works]]
  
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[[Agency_%26_Multiple_Property_Setup | Multiple properties ]]
 
[[Agency_%26_Multiple_Property_Setup | Multiple properties ]]
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[[Agency_%26_Multiple_Property_Setup | Owner management ]]
  
 
[[Import_existing_bookings|Import existing bookings]]
 
[[Import_existing_bookings|Import existing bookings]]
  
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[[:category:Room_Linking_and_Dependencies|Make availability of a room dependent on another room]]
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[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
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to sell room at different constellations and make availability dependent]]
  
 
[[Questions_and_Answers|Frequently asked questions]]
 
[[Questions_and_Answers|Frequently asked questions]]
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Daily Use</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:calendar-check}}  </span>   Daily Use</h4></h4>
  
 
'''[[Tips_and_tricks|Tips and ideas]]'''
 
'''[[Tips_and_tricks|Tips and ideas]]'''
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Booking Page and Widgets</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:desktop}}  </span> Booking Engine and Widgets</h4>
  
 
[[:category:Booking_Page|Customise booking page]]
 
[[:category:Booking_Page|Customise booking page]]
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<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Prices</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:money-bill}}  </span> Prices</h4>
  
 
[[:category:Prices|Set prices]]
 
[[:category:Prices|Set prices]]
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[[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
 
[[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
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[[:category:Dynamic_Prices|Dynamic Prices]]
  
 
[[:category:Prices|Use a multiplier]]
 
[[:category:Prices|Use a multiplier]]
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[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
 
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
  
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[[Special_Rate_for_Agents_or_Referer|Special rates for agents or referer]]
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[[:category:Agents|Special rates for agents]]
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[[:category:Discounts|Special rates for specific referer]]
  
 
[[Internal_Prices|Internal prices which are only available in the control panel]]  
 
[[Internal_Prices|Internal prices which are only available in the control panel]]  
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<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Availability</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:calendar}}  </span> Availability</h4>
 
[[:category:Prices_and_Availability|Availability]]
 
[[:category:Prices_and_Availability|Availability]]
  
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Automation</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-astronaut}}  </span> Automation</h4>
  
 
[[:category:Channel_Manager|Automatically sync with channels]]
 
[[:category:Channel_Manager|Automatically sync with channels]]
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[[Auto_Actions|Automated Emails]]
 
[[Auto_Actions|Automated Emails]]
  
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[[:category:Self-Check-in|Self Check-in]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:tag}}  </span>  Advanced Selling Options</h4>
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[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
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[[Auto_Top_up_rooms|Auto top up rooms]]
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[[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]
  
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[[Upsell_Items|Sell extras]]
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[[Voucher_Codes|Use voucher codes]]
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[[Offers|Offer multiple price/booking options]]
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[[Gift_Vouchers|Offer gift certificates]]
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[[Yield_Optimiser|Yield Optimiser]]
 
</div>
 
</div>
  
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<div class="col-3">
 
<div class="col-3">
  
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Bookings</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:bed}}  </span> Bookings</h4>
  
 
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Bookings|Add and manage bookings]]
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[[:category:Invoice|Invoice]]
 
[[:category:Invoice|Invoice]]
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[[:category:Payment_Collection|Payment gateways]]
 
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[[:category:Payment_Collection|Collect payments from guests]]
 
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[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 
  
 
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
 
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
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[[Group_Bookings|Group bookings]]
 
[[Group_Bookings|Group bookings]]
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[[Corporate_Guests|Corporate guests]]
  
 
[[:category:Reports|Reports]]
 
[[:category:Reports|Reports]]
  
  
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Guest Management</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:comments}}  </span>  Communication</h4>
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[[:Category:Messaging|Communication via Beds24]]
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[[:Category:Confirmation_Messages| Confirmations to guests]]
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[[Host_Notifications| Notifications to hosts]]
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[[Auto_Actions| Automated Email and SMS]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:credit-card}}  </span> Payments from Guests</h4>
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[[:category:Payments|Collect payments from guests]]
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[[:category:Payments|Connect payment gateways]]
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[[Stripe|Connect Stripe]]
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[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
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[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-friends}}  </span> Guest Management</h4>
 
[[:category:Guests|Guest database]]
 
[[:category:Guests|Guest database]]
  
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user}}  </span> User Account</h4>
 
[[:category:Sub_Account|User management and multiple log-ins]]
 
[[:category:Sub_Account|User management and multiple log-ins]]
  
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Apps, Plugins, Extentions</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:rocket}}  </span> Apps, Plugins, Extentions</h4>
  
 
[[Facebook_App:_Install_the_App|Facebook app]]
 
[[Facebook_App:_Install_the_App|Facebook app]]
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[[:category:API|API]]
 
[[:category:API|API]]
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</div>
  
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</div>
 
 
<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Channel Management</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:sync-alt}}  </span> Channel Management</h4>
 
[[:category:Channel_Manager|How the channel manager works]]
 
[[:category:Channel_Manager|How the channel manager works]]
  
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Troubleshooting</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-cog}}  </span> Troubleshooting</h4>
 
[[:category:Prices_and_Availability|Booking page shows no availability]]
 
[[:category:Prices_and_Availability|Booking page shows no availability]]
  
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[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
 
[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
  
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[[:category:Booking.com#Common_Errors|Error messages from Booking.com]]
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[[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]]
  
 
[[Expedia.com#Common_Errors|Error messages from Expedia]]
 
[[Expedia.com#Common_Errors|Error messages from Expedia]]
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Developers</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:code}}  </span> Developer options</h4>
 
[[:category:API|API]]
 
[[:category:API|API]]
  
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</div>
 
</div>
 
</div>
 
</div>
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<div style="clear: both;"></div>
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<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
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<div style="clear: both;"></div>
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<div style="">
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<h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br>
 +
<span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3>
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</div>

Revision as of 08:26, 17 September 2020

Beds24 Support Center

{{#fas:comments}} Join the Beds24 Community - Log in to your Beds24 account to browse the forum for ideas and solutions.

Support Wiki - find answers to your questions, advice and tutorials in the popular topics below or use the search function in the top right


Covid-19 - Toolbox

{{#fas:lightbulb}} For many hosts times are rough at the moment. Here we have put together a knowledge base to help you deal with the situation.

{{#fas:home}} Getting Started

How the System Works

Setup guide

Apartment and self catering set up

Hostel, dorms, retreats

Multiple properties

Owner management

Import existing bookings

Multiple configuration setup to sell room at different constellations and make availability dependent

Frequently asked questions


{{#fas:calendar-check}} Daily Use

Tips and ideas

Add and manage bookings

Invoicing

Check guests in and check guests out

Use the calendar

Use the dashboard

Access credit card details

Housekeeping, cleaning

Close rooms

Close rooms or rates at a channel

Check prices

Use the diary function

Generate reports

Send proposal or quote

Keep notes

Mobile devices

Troubleshooting


{{#fas:desktop}} Booking Engine and Widgets

Customise booking page

Customise information your guests submit with their booking

Multiple languages

Multiple offers for packages or different price options

Sell rooms with priority

Generate widgets



{{#fas:bed}} Bookings

Add and manage bookings

Booking rules

Confirmations to guests

Notifications to hosts

Invoice

Mark bookings

Export bookings

Group bookings

Corporate guests

Reports


{{#fas:comments}} Communication

Communication via Beds24

Confirmations to guests

Notifications to hosts

Automated Email and SMS


{{#fas:credit-card}} Payments from Guests

Collect payments from guests

Connect payment gateways

Connect Stripe

Access credit card details

Manage payments and pending payments


{{#fas:user-friends}} Guest Management

Guest database

Communication with guests

Automatic Emails

Guest registration form

Invoices

Automatically collect reviews from Tripadvisor


{{#fas:user}} User Account

User management and multiple log-ins

Sub Accounts

View usage fees

Payments to Beds24


{{#fas:rocket}} Apps, Plugins, Extentions

Facebook app

Use the Wordpress Plugin

Other Apps and Integrations

API

{{#fas:sync-alt}} Channel Management

How the channel manager works

Channel manager capabilities

Set up instructions for channels

Setting prices for OTA´s

Rooms and room types

Close rooms or rates at a channel

Error messages from channels


{{#fas:user-cog}} Troubleshooting

Booking page shows no availability

Emails to guests do not send

Can not send manual emails

Manual emails are cut off

Auto Action did not send

No Email notifications on new bookings

Guest made a payment but booking shows cancelled

Potential Issues: "Multiple bookings in Unit"

Overbooking

You dont have permission to access control2.php on this server

Error messages from Agoda

Error messages from Airbnb

Error messages from Booking.com

Error messages from Expedia

Error messages from Hostelworld

Error messages from other channels


{{#fas:code}} Developer options

API

Custom solutions

Custom widgets

{{#fas:users}} Use our referral programme to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. Find out, how it works.

Did you not find the answers to your questions?
Log into your Beds24 account to send a support ticket so our support team can assist you.

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