Difference between revisions of "Category:Payment Collection"

This page is about the menu SETTINGS->PROPERTIES->PAYMENT COLLECTION 

If you require payment or guarantee from your guests you can choose from these methods:

Collect Deposits for Web Site Bookings

If you use this method the guest will not be able to complete the booking without making a payment.

Setup

1. Go to SETTINGS->PROPERTIES->PAYMENT COLLECTION

• Set "Non Payment Booking Status". Failed or non payments can be set to leave the booking in either cancelled or request status.
  • Request: When the guest clicks "Confirm Booking" the room gets reserved for the guest and will not be available for other guests to book. When they make a successful payment the status of the booking will automatically change to confirmed. If the payment is aborted or not successful the status of the room will still be blocked with the request status. You will then either need to change the status manually to cancelled or use an auto action to automatically change the status of Request bookings to Cancelled after a preset time. Auto Actions can be set up in SETTINGS->GUEST MANAGEMENT->AUTO ACTIONS.
  • Cancelled: When the guest clicks "Confirm Booking" the room will not be reserved until the payment has completed. Other guests can still book the room until a successful payment has been made leaving a small risk of double bookings.

• Set the required amount. It can be a fixed amount, a percentage of the total or the value of the first nights accommodation.
• The currency used by will be the currency you have set in the PROPERTY -> DESCRIPTION currency to receive payments setting.

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2. To add general information to the header section of the payment screen go to SETTINGS->PROPERTIES->PAYMENT COLLECTION-> and click on "Deposit Payment Header"

3. Enable one or more payment options.

• Choose the gateway and or method(s) you want to use (SETTINGS->PROPERTIES->PAYMENT COLLECTION-> PAYPAL/STRIPE..... and enter the required account information to connect your payment system to your account. Use the context help (? icons) and the page help (top right menu of each page) for instructions.

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If you want to offer your guests a choice between different options you can select in which order the options display.

To override the default title which the guest sees enter your custom text in the "Title" field.

• In "Instruction" you can enter a custom information to display under the payment button.

For detailed instruction for each gateway/method when you click on the context help (? icons) and on HELP in the top right corner of the payment method help page.

4. Go to SETTINGS->PROPERTIES->BOOKING RULES

• Set "Booking Type" to either the Deposit Collection 1 or Deposit Collection 2.

Each of Deposit Collection 1 and Deposit Collection 2 can collect different deposit amounts.

Individual rules can be set for Normal, Near term and Exceptional period bookings. Individual rules can also be set directly within rates or offers.

This allows you for example to take a different deposit in high and low season or for normal and last minute bookings.

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Note that booking rules for rates will override rules for rooms and booking rules for offers will override property booking rules.

Note: If you set "Booking Type" in  = "Collect CC - auto confirmed with Credit Card" or "Request CC - Requet only with credit card number" in SETTINGS->PROPERTIES->BOOKING RULES the guest will submit their credit card detail but the card will NOT be charged.

Payment Request

Payment Request using Activated Payment Options

You can set up an Auto Action with a payment request. The guest can then make a payment though the payment option(s) you support. If you use one of the integrated payment gateways Beds24 will be notified about the payment and it will show in the "Charges and Payments" tab of the booking.

To use this option you need to activate at least one payment option (SETTINGS->PROPERTIES->PAYMENT COLLECTION-> PAYPAL/STRIPE...)

Template variables are used to insert the requested amount.

You can show a custom message in header section of the payment request and in the confirmation which the guest sees after they have completed the payment. The settings are SETTINGS->PROPERTIES->PAYMENT COLLECTION " Payment Request Header" and "Payment Request Confirmation".

• Go to SETTINGS->GUEST MANAGEMENT->AUTO ACTIONS and create an Auto Action. Use the context help (?Icons) and the help page (click on HELP in the top right menu) for general instructions.

In the "Email" tab click on "Edit" and enter your text. Template variables are used to specify the requested amount:

• The template variable [PAYLINK] creates a payment link (HTML A tag) for the payment request for the amount in the booking deposit field if non zero, otherwise the outstanding balance.
• [PAYLINK:25%] -Creates a payment link (HTML A tag) for the payment request for a percentage of the outstanding balance. Use 100% to specify the full outstanding balance.You can also use a percentage over 100% if you want to charge extra for example for credit card payments.
• [PAYLINK:200] - Creates a payment link (HTML A tag) for the payment request) for a fixed amount.

• The template variable [PAYBUTTON] creates a payment button for the payment request for the amount in the booking deposit field if non zero, otherwise the outstanding balance.
• [PAYBUTTON:25%] - Creates a payment button for the payment request for a percentage of the outstanding balance. Use 100% to specify the full outstanding balance. You can also use a percentage over 100% if you want to charge extra for example for credit card payments.
• [PAYBUTTON:200] - Creates a payment button for the payment request for a fixed amount.

• The template variable [PAYURL] creates a payment url for the payment request for the amount in the booking deposit field if non zero, otherwise the outstanding balance.
• [PAYURL:25%] - Creates a payment url for the payment request for a percentage of the outstanding balance. Use 100% to specify the full outstanding balance. You can also use a percentage over 100% if you want to charge extra for example for credit card payments.
• [PAYURL:200] - Creates a payment url for the payment request url for a fixed amount.

Request Parameters

You can also use a direct link. The link uses the booking number and the requested amount.

https://www.beds24.com/bookpay.php?bookid=1234567 create a payment request for the remaining balance for this booking showing all payment gateways which are enabled.

Parameters can be added to the payment request.

These are the parameters for the different payment options:

AuthoizeNet: an

Bitpay: bp

Custom Gateway: cg

Offline Payment: op

Paymill: pm

Paypal: pp

Realex A: ra

Realex B: rb

Stripe: st

Capture for Stripe: capture=0 (do not capture payment) / capture=1 (capture payment)

Card Collection: cc

• Create a link with a payment request for a specific amount.

&pay=70 - for payment request for the amount of 70.

https://www.beds24.com/bookpay.php?bookid=1234567&pay=70

https://www.beds24.com/bookpay.php?bookid=[BOOKID]&pay=70

• Create a link showing only a specific payment gateway

&g=cc collect credit card details only

https://www.beds24.com/bookpay.php?bookid=1234567&g=cc

https://www.beds24.com/bookpay.php?bookid=[BOOKID]&g=cc

• Create a link showing multiple payment gateways

&g=st,pp show Stripe and Paypal only

https://www.beds24.com/bookpay.php?bookid=1234567&g=st,pp

https://www.beds24.com/bookpay.php?bookid=[BOOKID]&g=st,pp

• Create a link showing Stripe and Capture the credit card details to charge at a later time.

https://www.beds24.com/bookpay.php?bookid=[BOOKID]&g=st&capture=0

• Create a link showing all payment gateaways except for one

&h=cc show Stripe and Paypal but hide credit card collections

https://www.beds24.com/bookpay.php?bookid=1234567&h=cc

https://www.beds24.com/bookpay.php?bookid=[BOOKID]&h=cc

Payment Request without Payment Options Activated

If you do not use one of the payment options you can set up an Auto Action with a Paypal payment request. Click here for instructions how to set this up.

Request Guests to Submit Credit Card Details

You can set up an Auto Action with a request to sub mit credit card details. Guests will be able to submit their card details on a secure form.

To use this option you need to

• activate credit card collection in SETTINGS->PROPERTIES->PAYMENT COLLECTION-> CREDIT CARD
• set which credit cards you accept SETTINGS->PROPERTIES-> CREDIT CARD COLLECTION

• Go to SETTINGS->GUEST MANAGEMENT->AUTO ACTIONS and create an Auto Action. Use the context help (?Icons) and the help page (click on HELP in the top right menu) for general instructions.

Template variables are used to link to the form.

In the "Email" tab click on "Edit" and enter your text. Template variables are used to specify the requested amount:

• The template variable [PAYLINK:NA:CC] creates link to the form where guest can securely enter their credit card details.
• The template variable [PAYURL:NA:CC] creates URL for the form where guest can securely enter their credit card details.
• The template variable [PAYBUTTON:NA:CC] creates button with a link to the form where guest can securely enter their credit card details.
• If you want to use custom text you can use an a link <a https://www.beds24.com/bookpay.php?bookid=[BOOKID]&g=cc&pay=na>Your text</a>

You can show a custom message in header section of the payment request and in the confirmation which the guest sees after they have entered their details. The settings are SETTINGS->PROPERTIES->PAYMENT COLLECTION " Payment Request Header" and "Payment Request Confirmation".

You can also use a direct link. The link uses the booking number plus the parameter &g=cc&pay=na

https://www.beds24.com/bookpay.php?bookid=1234567&g=cc&pay=na

https://www.beds24.com/bookpay.php?bookid=[BOOKID]&g=cc&pay=na

Payment Options

To collect deposits for web site bookings or send payment requests you need to activate at least one payment option.

Integrated Payment Gateways

The funds are deposited directly to your account. Beds24 will be notified about the payment and you will see the amount in the "Charges and Payments" tab of the booking.

Integrated Payment gateways are:

• Stripe- credit card paymentsRegister here for a Stripe account.
• Paymill - credit cards payments. Register here for a PAYMILL account.
• Authorize.Net - credit cards payments. Register here for an Authorize.Net account.
• Realex - credit card payments. Register here for a Realex account.
• Bitpay - bitcoin payments. Register here for a Bitpay account.
• Paypal - Paypal and credit card payments.

You will need an account at the payment gateway you want to use. We charge a small fee per transaction and the payment gateway will most likely also charge you fees. Please contact the payment gateway for details of their fees and charges.

Credit Card Collection

This option will allow you to securely collect credit card details without the card being charged. If you want to charge the card you can do this via your bank or merchant account. Beds24 will not be notified about the payment so you will need to enter it manually into the "Charges and Payments" tab of the booking.

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If leaving credit card details is the only option you want to give to your guests go to SETTINGS -> PROPERTIES -> CREDIT CARD COLLECTION and use the Credit Card Collection help page.

Offline Payments (Custom Instruction)

You can ask your guests to make a bank transfer or send a cheque. Beds24 will not be notified about the payment so you will need to enter it manually into the "Charges and Payments" tab of the booking.

If you use this method you will need to enter the payments manually in the "Charges and Payments" tab of the booking.

Custom Gateway

If you do not want to use one of the integrated payment gateways you have the option to set up a connection to an external payment gateway. To set a connection up you will need HTML and programming skills or hire a developer.

Payments for Bookings from OTAs

Some channels send credit card details. If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe. You will then be able to charge the card from within the booking or in the Stripe extranet. For details please see Stripe help page.

To collect payments from channels which do not provide credit card details or if you do not use Stripe you can send send payment requests.

Collect only Credit Card Details for Web Site Bookings

If you only want to securely collect credit card details without charging them go to SETTINGS -> PROPERTIES -> CREDIT CARD COLLECTION. The guest will only be able to complete the booking if they leave their credit card details. The card processing must be handled manually by your bank or merchant account. You can find more information on the Credit Card Collection help page.

Guests will be asked to enter their credit card details with their details.

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• Go to SETTINGS->PROPERTIES->PAYMENT COLLECTION and use these instructions if you want to
  • automatically collect a deposit/payment though an integrated payment gateway.
  • require guests to make an offline payment (i.e. bank transfer).
  • connect your own payment gateway.
  • want to give guests the option to choose from two or more options (online deposit payment, offline payment, leave their credit card details)

After the guest clicked "Confirm Booking" they are directed to the payment screen.

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Outstanding payments

You can set up an Auto Action (SETTINGS -> GUESTMANAGEMENT->AUTO ACTIONS) to flag bookings for which a payment is required so you can find them easily. You can set up a customer report for these bookings (REPORTS-> CUSTOM REPORTS) which you show on the dashboard.

Frequently asked questions

How do I receive the payments?

Beds24 never handles any payments from guests. All payments go directly into your account with the payment gateway you use.

How can I collect payments from guests booking through an OTA?

Beds24 is not involved in deposit collections for bookings from booking channels. Each booking channels handles them according to their rules/your account settings.

Can I use a payment gateway to which Beds24 does not integrate?

In SETTINGS->PROPERTIES->PAYMENT COLLECTION->CUSTOM GATEWAY you can connect to your own payment gateway. If you do not have the required programming skills you can hire a developer to set this up for you. If you do not work with a developer you can hire one of our partners. Have a look here: http://shop.beds24.com/category/api-connections/

Keywords: credit card, card, deposit, payment