Difference between revisions of "Booking Questions"

From Beds24 Wiki
Jump to navigation Jump to search
Beds24>Annette
 
m (1 revision imported)
 
(2 intermediate revisions by 2 users not shown)
Line 1: Line 1:
 
[[Category:Booking Page]]
 
[[Category:Booking Page]]
−
  This page is about the menu SETTINGS -> PROPERTIES -> BOOKING QUESTIONS  
+
[[Category:Booking_Engine]]
−
Here you can determine which information you want your guests to enter
+
<div class="heading">Booking Questions</div>
 +
  This page is about the menu {{#fas:cog}} (SETTINGS)  PROPERTIES > BOOKING QUESTIONS
 +
__TOC__
 +
=Functionality=
 +
You can set up questions to collect the information you require from guests. For each question you have these options:
  
−
There are default settings which you can set to "Optional", "Compulsory" or "Not Used"
+
*'''not used''' - This field will not appear on your booking page
−
*Guest Title
+
*'''compulsory''' - Your guests can not proceed the booking without entering this information
−
*First Name
+
*'''optional''' - Show the field on your booking page but leave it to your guest to enter information or not
−
*Surname
+
*'''internal''' - This field will not appear on your booking page but is still available in the control panel to collect and store internal information about each booking.
−
*Email
 
−
*Telephone
 
−
*Mobile
 
−
*Fax
 
−
*Company
 
−
*Address
 
−
*City
 
−
*State
 
−
*Postcode
 
−
*Country (text )
 
−
*Country (selector - recommended)
 
−
*Arrival Time
 
−
*Guest Comments
 
  
 +
= Standard Questions =
 +
These are predefined questions to collect commonly used information.
  
−
'''Custom Questions''' may be definded request specific information e.g. age of children, allergies....
+
Options with 'Guest can edit', - will be available in the Guest Login soon.
−
Select whether an answer is compulsory or optional.
 
  
−
Select whether the answer field should be shown to the guest as a single line, a multi line, a multiple choice list or selector, a date selector or a single tick box.
+
= Custom Questions =
 +
Custom questions can be defined to request specific information e.g. age of children, allergies, etc.
  
−
*Multiple choice options must be entered in square brackets after your question.
+
Additionally, you can select the 'Type' of input field:
−
For example: This is a multiple choice question [this is option 1][this is option 2][this is option 3]
 
  
−
*If a tick box question is made compulsory the booking cannot proceed until the guest has ticked the box. This can be used for example with a link to your terms and conditions in the question.
+
*'''Single Line Field'''
−
Optionally you can add values to the tick box:
+
*'''Multi Line Field'''
−
+
*'''Multiple List''' - This creates a list of choices with radio buttons. Format: Question [option 1][option 2][option 3]
−
For example: I agree to the terms and conditions [yes][no] - this will print out yes if the guest ticks and no if the guest did not tick.
+
*'''Multiple Select''' - This creates a drop-down list of choices. Format: Question [option 1][option 2][option 3]
 +
*'''Tick Box''' - You can assign values to your tick box. Format: Question [Yes][No]. If ticked, 'Yes' is saved. If not ticked, 'No' is saved.
 +
*'''Date Selector'''
 +
 
 +
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span>  If you have enabled additional languages please make sure you enter the custom question in all languages you have selected.
 +
 
 +
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> In REPORTS > CUSTOM REPORTS you can create a report and use the answers to the custom questions
  
 +
==Use custom questions on the Dashboard==
 +
For the Dashboard components "Arrivals",  "Departures" and "Current Guests", "Modified Bookings", "Latest Bookings" you can add "CQ editable" custom question columns. These columns show the questions which are activated and are editable.
  
−
The questions can contain HTML for formatting purposes or to embed links to other pages.  
+
== Question Order ==
 +
You can change the order in which the fields appear on your booking page. Just drag and drop or use the arrows.
  
−
For example: I read the <a href="http://mylink.com" target="_blank"> the terms </a>
+
=Usage Examples for Custom Questions=
 +
==Agreement to Terms and Conditions==
 +
If a '''Tick Box''' question is made compulsory the booking cannot proceed until the guest has ticked the box:
 +
 +
*I agree to the terms and conditions [yes][no]
  
 +
Using HTML formatting you can also embed a link to your terms and conditions:
  
−
If you have enabled languages please make sure you enter the custom question in all languages you have selected.  
+
*I read the <a href="<nowiki>http://my_terms.com</nowiki>" target="_blank">Terms and Conditions</a> and agree to them [yes][no]
  
−
You can change the '''Question Order''' in which the fields appear on your booking page using via drag on drop or using the arrows.
+
==Creating a list for arrival and/or departure times==
 +
You can control the format of the arrival and departure times using custom questions.
  
−
Questions set to '''internal''' are not shown on the booking page but are still available in the control panel to collect and store internal information about each booking.
+
Set up a custom question like this:
  
 +
*Arrival Time[12:00][12:30][01:00][01:30][02:00][02:30][03:00][03:30][04:00][04:30]05:00][05:30][06:00][06:30][07:00][07:30][08:00][08:30][09:00][09:30][10:00][10:30][11:00][11:30]
  
 +
Make it Type = 'Multiple Select'.
  
−
In REPORTS->CUSTOM REPORTS you can create custom reports which include the answers to the custom questions.
+
This creates a drop-down list and leaves no room for formatting errors or inconsistencies.

Latest revision as of 01:32, 19 May 2021

Booking Questions
This page is about the menu {{#fas:cog}} (SETTINGS)  PROPERTIES > BOOKING QUESTIONS

Functionality

You can set up questions to collect the information you require from guests. For each question you have these options:

  • not used - This field will not appear on your booking page
  • compulsory - Your guests can not proceed the booking without entering this information
  • optional - Show the field on your booking page but leave it to your guest to enter information or not
  • internal - This field will not appear on your booking page but is still available in the control panel to collect and store internal information about each booking.

Standard Questions

These are predefined questions to collect commonly used information.

Options with 'Guest can edit', - will be available in the Guest Login soon.

Custom Questions

Custom questions can be defined to request specific information e.g. age of children, allergies, etc.

Additionally, you can select the 'Type' of input field:

  • Single Line Field
  • Multi Line Field
  • Multiple List - This creates a list of choices with radio buttons. Format: Question [option 1][option 2][option 3]
  • Multiple Select - This creates a drop-down list of choices. Format: Question [option 1][option 2][option 3]
  • Tick Box - You can assign values to your tick box. Format: Question [Yes][No]. If ticked, 'Yes' is saved. If not ticked, 'No' is saved.
  • Date Selector

{{#fas:exclamation-triangle}} If you have enabled additional languages please make sure you enter the custom question in all languages you have selected.

{{#fas:lightbulb}} In REPORTS > CUSTOM REPORTS you can create a report and use the answers to the custom questions

Use custom questions on the Dashboard

For the Dashboard components "Arrivals", "Departures" and "Current Guests", "Modified Bookings", "Latest Bookings" you can add "CQ editable" custom question columns. These columns show the questions which are activated and are editable.

Question Order

You can change the order in which the fields appear on your booking page. Just drag and drop or use the arrows.

Usage Examples for Custom Questions

Agreement to Terms and Conditions

If a Tick Box question is made compulsory the booking cannot proceed until the guest has ticked the box:

  • I agree to the terms and conditions [yes][no]

Using HTML formatting you can also embed a link to your terms and conditions:

  • I read the <a href="http://my_terms.com" target="_blank">Terms and Conditions</a> and agree to them [yes][no]

Creating a list for arrival and/or departure times

You can control the format of the arrival and departure times using custom questions.

Set up a custom question like this:

  • Arrival Time[12:00][12:30][01:00][01:30][02:00][02:30][03:00][03:30][04:00][04:30]05:00][05:30][06:00][06:30][07:00][07:30][08:00][08:30][09:00][09:30][10:00][10:30][11:00][11:30]

Make it Type = 'Multiple Select'.

This creates a drop-down list and leaves no room for formatting errors or inconsistencies.

Retrieved from "http://co-reception.com/wiki/index.php?title=Booking_Questions&oldid=15720"