http://co-reception.com/wiki/index.php?action=history&feed=atom&title=MessagesMessages - Revision history2026-04-28T20:07:19ZRevision history for this page on the wikiMediaWiki 1.32.0http://co-reception.com/wiki/index.php?title=Messages&diff=16608&oldid=prevWeins: 1 revision imported2021-05-19T01:33:27Z<p>1 revision imported</p>
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</td></tr></table>Weinshttp://co-reception.com/wiki/index.php?title=Messages&diff=16607&oldid=prevBeds24>Annette at 15:57, 28 May 20202020-05-28T15:57:47Z<p></p>
<p><b>New page</b></p><div>[[Category:Guest Management]]<br />
[[Category:Messaging]]<br />
[[Category:Bookings]]<br />
[[Category:Troubleshooting]]<br />
[[Category:Automation]]<br />
<div class="heading">Messages</div><br />
This page is about the menu MESSAGES andexplains how to view and answer messages from OTAs directly from Beds24.<br />
<br />
=Funcitionality=<br />
*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]]. <br />
*The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links. <br />
*You and your guests will see the messages in the channels extranet. <br />
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==Send messages to guests==<br />
<br />
Open the booking and go to the "API Messages" tab or click on the message on the dashboard to open the thread. <br />
<br />
Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab. <br />
<br />
=Supported OTA's =<br />
<br />
==Airbnb==<br />
You can communicate with Airbnb guests directly from Beds24. <br />
<br />
Airbnb does not support HTML so you will need to add a plain text version to your Auto Actions. <br />
<br />
The messages will be added to the Airbnb reservation message thread.<br />
<br />
Airbnb supports attachments in JPG, GIF and PNG format.<br />
<br />
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> This will only work if API messaging is activated. See the instructions on the [[AirBnB.com_XML#Messaging|Airbnb help page]] on how to enable this function.</div>Beds24>Annette