Despegarcom - Revision history

Weins: 1 revision imported

2021-05-19T01:33:19Z

1 revision imported

Beds24>Annette at 09:50, 18 May 2020

2020-05-18T09:50:24Z

Weins: 1版をインポートしました

2019-03-12T02:19:08Z

1版をインポートしました

Beds24>Annette: /* Updates */

2019-01-17T15:55:44Z

‎Updates

New page

[[Category:Channel Manager]]
[[Category:Error Messages from Channels]]
[[Category:Set up Instructions]]
''Synchronising Beds24.com with Despegar.com''
http://www.Despegar.com

''The connection is in beta testing. Contact us if you want to use this channel.'''

===General===
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].

=== Capabilities ===
*Beds24.com can export inventory.
*Beds24.com can export multiple rates.
*Beds24.com can import bookings.
*Beds24.com can import booking cancellations.
*Importing cancellations can be disabled for individual bookings.

For details please [[Channel_Manager_Capabilities|click here]]

=== Limitations ===
*Only bookings made after the connection is established will be imported, existing bookings must be manually entered into Beds24 to block the dates.

== Before you connect ==
'''Prices'''
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Beds24 can send a single (1 person), double (2 guests) and room price which is will apply for the maximum occupancy.
*Despegar can support more than one price per room for example to send prices for different minimum stays, meal options or refundable and non-refundable prices and can auto calculate child rates. See chapter "Multiple Rates" below.
*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.

'''Bookings'''

New Bookings are imported.

Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.

'''Extras and Taxes'''

"Upsell Items" can not be exported.

'''Rooms and room types'''

If you have room types here and sell rooms individually at another channel or your own web site and want to sell them here as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual roooms]].

== What you will need ==
The Despegar.com hotel id code for your property and the username and password you create yourself in the Despegar extranet.

== Set Up==
===Despegar===
Log into your Despegar extranet
*Choose Beds24 as channel manager
*Copy your credendtials

[[Image:despegar1.png|500px|link=]]
[[Media:despegar1.png|view large]]

[[Image:despegar2.png|500px|link=]]
[[Media:despegar2.png|view large]]

[[Image:despegar3.png|500px|link=]]
[[Media:despegar3.png|view large]]

[[Image:despegar4.png|500px|link=]]
[[Media:despegar4.png|view large]]

===Beds24===
*Enter your Despegar username
*Enter your Despegar password
*Enter your Despegar hotel id
*Choose if the prices sent from Beds24 include tax or not
*Map your rooms and rates

<embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo>

Map Rooms:
*Click on the "Get Code" link next to the room type id setting.
*Choose the Despegar room id you want to map to each Beds24 room and click on it.
*When the correct room id has copied to the room type id setting, click Save.
[[Image:standard_room_mapping.png|500px|link=]]
[[Media:standard_room_mapping.png|view large]]

Map Rates:
*Set the currency you are using on Despegar. If you use a different currency in Beds24 you can use the multiplier (see below).
*Set if your prices in Despegar include taxes or not.
*Click on the "Get Code" link next to the rate plan id setting.
*Choose the Despegar standard rate for this room and click on it
*When the correct rate plan id has copied to the rate plan id setting.
*Click SAVE
[[Image:standard_rate_mapping.png|500px|link=]]
[[Media:standard_rate_mapping.png|view large]]

*If your pricing model is "Per Day Pricing" we send the price and the number of guests for the highest number of guest the system can find. If an extra person price is required you need to set it in Despegar.

*If your pricing model is "Per Occupancy Pricing" we will send a price for each occupancy for which a price in Beds24 is defined.

== Price Multiplier ==
If you want to add a multiplier to your prices, for example because of a different currency to your Beds24 currency, add a * followed by the multiplier number to your hotel id.

For example a Hotel Id setting 123456*1.23 will multiply all prices by 1.23 sent for Hotel id 123456. (i.e. raised by 23%) Lower prices can be sent with a multiplier less than 1, i.e. 123456*0.85 will send a price 85% of the normal price (i.e. lowered by 15%)

To convert the price of bookings imported add a * after the multiplier, for example 123456*1.23* will divide the price of the booking by 1.23.

You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.

For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.

==Multiple Rates at Despegar==
Despegar can support more than one price per room for example to send prices for different minimum stays, meal options or refundable and non-refundable prices.

Despegar can set up multiple rate plan ids for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 rate or offer to each Despegar rate. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]].
If you do not have the appropriate rate ids you need to request Despegar to add them.

== Maximum number accepted bookings ==
By default all all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel.

== Activate ==
Before you activate the connection you can view the live availability and prices that will be sent to Despegar using the "View actual data" button.

[[Image:channel_data_neutral.png|400px|link=]]
[[Media:channel_data_neutral.png|view large]]

*Tick "Inventory", "Prices" and "Bookings"
*Save
[[Image:channel_activation.png|500px|link=]]
[[Media:channel_activation.png|view large]]

'''Important''': If you receive error messages from Despegar you will need to fix them immediately. Despegar will reject all updates if there is an error. The "Common Error" section below gives information on common errors and how to fix them.

New Bookings are imported. Modifications and cancellations to bookings are also imported.

Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.

== Updates ==
Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.

== Notes ==

==Common Errors==
Any errors occuring during updates will be emailed to you with the error message as returned by Despegar. Below are common error messages and how to fix them.

'''The field used to charge the price amount in room: 12345, ratePlan: 12345 for date/s: [xxxx) is incorrect because the hotel works with tax excluded. Be aware that this configuration affects the sell price.'''
Your tax settings in Despegar and in Beds24 do not line up. Correct your setting for "Tax" in Beds24 or in Despegar.

'''rate plan 1234 for dates xxx failed because the number of base guests informed (x) does not match the one for the room (x)'''
The number of guests Beds24 sends is different from the number of guests in Despegar. Make sure ghe numbers of guests in both Beds24 and Despegar match exactly.

'''At least one rate exceeds maximum bound. Failed operation: room code 12345, rate plan code 12345, xxx for xx ADULT, for dates ...'''
The price you are sending is higher than the maximum price Despegar allows. Check if the currency you are sending from Beds24 is correct. If it is either lower the price in Beds24 or change/delete the maximum price in Despegar.

==Disconnect==
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
*To completely disconnect the channel manager you might need to contact Despegar and ask them to disconnect you.

← Older revision	Revision as of 01:33, 19 May 2021
(No difference)

@@ Line 2: / Line 2: @@
 [[Category:Error Messages from Channels]]
 [[Category:Set up Instructions]]
-  ''Synchronising Beds24.com with Despegar.com''
+[[Category:Troubleshooting]]
 http://www.Despegar.com
 ===General===
@@ Line 26: / Line 26: @@
 '''Prices'''
 *We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
 *Beds24 can send a single (1 person), double (2 guests) and room price which is will apply for the maximum occupancy.
 *Despegar can support more than one price per room for example to send prices for different minimum stays, meal options or refundable and non-refundable prices and  can auto calculate child rates. See  chapter "Multiple Rates"  below.
-*Prices for "Extra Person",  "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.
 '''Bookings'''
@@ Line 97: / Line 99: @@
 *If your pricing model is "Per Occupancy Pricing" we will send a price for each occupancy for which a price in Beds24 is defined.
 == Price Multiplier ==
@@ Line 132: / Line 136: @@
 [[Media:channel_activation.png|view large]]
- '''Important''': If you receive error messages from Despegar you will need to fix them immediately. Despegar will reject all updates if there is an error. The "Common Error" section below gives information on common errors and how to fix them.
+<div class="warning">{{#fas:exclamation-triangle}} If you receive error messages fyou will need to fix them immediately. The channel will reject all updates if there is an error. The "Common Error" section below gives information on common errors and how to fix them. </div>
 New Bookings are imported. Modifications and cancellations to bookings are also imported.
@@ Line 138: / Line 142: @@
 Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.
-== Updates ==
+== Updates and Changes==
-Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
+Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
 == Notes ==
@@ Line 145: / Line 149: @@
 ==Common Errors==
-Any errors occuring during updates will be emailed to you with the error message as returned by Despegar. Below are common error messages and how to fix them.
+Any errors occurring during updates will be emailed to you with the error message as returned by Despegar. Below are common error messages and how to fix them.
   '''The field used to charge the price amount in room: 12345, ratePlan: 12345 for date/s: [xxxx) is incorrect because the hotel works with tax excluded. Be aware that this configuration affects the sell price.'''
@@ Line 153: / Line 157: @@
   The number of guests Beds24 sends is different from the number of guests in Despegar. Make sure ghe numbers of guests in both Beds24 and Despegar match exactly.
-  '''At least one rate exceeds maximum bound. Failed operation: room code 12345, rate plan code 12345, xxx for xx ADULT, for dates ...'''
+  '''Rate update for room xxxxx, rate plan xxxxx for dates xxxx to xxx failed because the number of base guests informed (x) does not match the one for the room (x).'''
-  The price you are sending is higher than the maximum price Despegar allows. Check if the currency you are sending from Beds24 is correct. If it is either lower the price in Beds24 or change/delete the maximum price in Despegar.
+  You are trying to send a price for a higher occupancy than what the room is set up in Despegar for. Please correct the maximum number of guests either in Despegar or in Beds24.
 ==Disconnect==
 *Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
 *To completely disconnect the channel manager you might need to  contact Despegar and ask them to disconnect you.

← Older revision	Revision as of 02:19, 12 March 2019
(No difference)

Despegarcom - Revision history

Weins: 1 revision imported

Beds24>Annette at 09:50, 18 May 2020

Weins: 1版 をインポートしました

Beds24>Annette: /* Updates */

Weins: 1版をインポートしました