Ctrip - Revision history

Weins: 1 revision imported

2021-05-19T01:33:13Z

1 revision imported

Beds24>Annette: /* Updates */

2020-06-11T13:47:15Z

‎Updates

Weins: 1版をインポートしました

2019-03-12T02:19:07Z

1版をインポートしました

Beds24>Annette: /* Updates */

2019-01-17T15:55:34Z

‎Updates

New page

[[Category:Channel Manager]]
[[Category:Error Messages from Channels]]
[[Category:Set up Instructions]]
''This page is about the menu SETTINGS->CHANNEL MANAGER->CTRIP''
===General===
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].

=== Capabilities ===
*Beds24.com can export inventory.
*Beds24.com can export multiple rates.
*Beds24.com can import bookings.
*Beds24.com can import booking cancellations.
*Importing cancellations can be disabled for individual bookings.

For details please [[Channel_Manager_Capabilities|click here]]

=== Limitations ===
*Only bookings made after the connection is established will be imported, existing bookings must be manually entered into Beds24 to block the dates.

== Before you connect ==
'''Prices'''
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*One room price per Ctrip rate plan code can be sent.
*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.

'''Bookings'''

New Bookings are imported. Cancellations to bookings are also imported.

Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.

'''Extras and Taxes'''

"Upsell Items" can not be exported.

'''Rooms and room types'''

If you sell rooms individually at another channel or your own web site and want to sell them here as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual roooms]].

=== What you will need ===
*Your Ctrip hotel id

=== Set Up===
====Ctrip====
You request a connection to Beds24 channel manager from your Ctrip market manager cc zhangchaoa@ctrip.com. If you do not know who your Ctrip market manager is contact zhangchaoa@ctrip.com instead. After Ctrip has set the connection up you can start setting it up in Beds24.

====Beds24====
*Enter your Ctrip hotel id
*Set the currency. If you are using different currencies on Ctrip and on Beds24 you can use the price multiplier (see below)
*Choose the Payment Collect method. This defines whether Ctrip collect the payment from the guest or the guest pays a the hotel.
*Set whether breakfast is included in the price or not.

'''Mapping'''

Ctrip does not use room codes. Rate codes are used to identify the room and the rate.

*Click on the "Get Code" link next to the rate plan code setting.
*Choose the Ctrip standard rate for this room and click on it
*Click SAVE when the correct rate plan code has copied to the rate plan code setting.
[[Image:ctrip_map.png|500px|link=]]
[[Media:ctrip_map.png|view large]]

<embedvideo service="youtube">http://www.youtube.com/watch?v=mjAOFouk-Ic</embedvideo>

A price for Single (1 guest), Double (2 guests) and a room price (for the number of guests you have defined in the rate ) can be sent. If you have more than 3 occupancy levels you can set up additional rates in Beds24 for each occupancy level using the room price and the number of guests it is appropriate for and map them in the channel settings of the rate or the daily price.

*If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit)
*If you use rates go to the "Channels" tab of the rate.

==Prices==
Ctrip can set up multiple rate plan codes for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 or daily price to each Ctrip plan code. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]].

Because Ctrip does not use room codes, we need to know all the rate plan codes that are possible to be booked for each room so we can import bookings to the correct room.

If you have a dorm on Ctrip and you use rates set a "Room Price" with the max capacity of 1.

'''Breakfast'''

You can set if breakfast included or not. If you want to offer different prices with and without breakfast map your most common option in the channel manager settings.

You can specify the other price option in the channel manger settings of the daily price or the rate by adding this information to the Ctrip rate code.

If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit)

If you use rates go to the "Channels" tab of the rate.

*add /b if breakfast is included for the maximum number of guests the breakfast is included for
*add /n if no breakfast

Example: Breakfast not included

[[Image:ctrip_nobreakfast.png|500px|link=]]
[[Media:ctrip_nobreakfast.png|view large]]

If breakfast is included the default is for the number of breakfasts ist the maximum number of guests the room can accommodate. If breakfast is not included in the price for all guests you have the option to specify the number of included breakfasts by adding

*/1 = breakfast included for 1 guest (/2 = 2 breakfasts included.... /9 9 breakfasts included)

Example: The room accommodates 3 guests but breakfast is only for 2 guests included

[[Image:ctrip_breakfast.png|500px|link=]]
[[Media:ctrip_breakfast.png|view large]]

'''Payment collection'''

You can set if guests pay Ctrip or if they pay at the hotel.. If you want to send prices for Ctrip collect and hotel collect you can specify this in the channel manger settings of the daily price or the rate by adding this information to the Ctrip rate code.

If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit)

If you use rates go to the "Channels" tab of the rate.

*/c = Ctrip collect
*/h = hotel collect

Example: Rate applies for Ctrip collect

[[Image:ctrip_collect.png|500px|link=]]
[[Media:ctrip_collect.png|view large]]

== Activate ==
*Tick "Inventory", "Prices" and "Bookings"
*Save
[[Image:ctrip_activation.png|500px|link=]]
[[Media:ctrip_ativation.png|view large]]

=== Price Multiplier ===
If you want to add a multiplier to your prices, for example because of a different currency to your Beds24 currency, add a * followed by the multiplier number to your hotel id.

For example a hotel id setting 123456*12.34 will multiply all prices by 12.34 sent for hotel id 123456.

You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.

For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.

== Check Connection ==
The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.

== Updates ==
Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.

== Notes ==
Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”.

==Common Errors==
Any errors occurring during updates will be emailed to you with the error message as returned by Ctrip. Below are common error messages and how to fix them.

'''Error ShortText="This hotel is not active in Ctrip, please wait." Code="375"'''
*Check the Ctrip hotel id you have entered is correct and does not have blank spaces.
*If it is please check contact Ctrip and ask them to check if they have enabled the connection with Beds24 channel manager.

==Disconnect==
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
*To completely disconnect the channel manager you might need to contact Ctrip and ask them to disconnect you.

← Older revision	Revision as of 01:33, 19 May 2021
(No difference)

@@ Line 2: / Line 2: @@
 [[Category:Error Messages from Channels]]
 [[Category:Set up Instructions]]
-  ''This page is about the menu SETTINGS->CHANNEL MANAGER->CTRIP''
+[[Category:Troubleshooting]]
 ===General===
 *[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
@@ Line 8: / Line 10: @@
 === Capabilities ===
-*Beds24.com can export inventory.
+Beds24.com can
-*Beds24.com can export multiple rates.
+*export inventory.
-*Beds24.com can import bookings.
+*export multiple rates.
-*Beds24.com can import booking cancellations.
+*export minimum stay
-*Importing cancellations can be disabled for individual bookings.
+*export maximum stay
 For details please [[Channel_Manager_Capabilities|click here]]
@@ Line 24: / Line 30: @@
 *One room price per Ctrip rate plan code  can be sent.
 *Prices for "Extra Person",  "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.
 '''Bookings'''
@@ Line 45: / Line 52: @@
 === Set Up===
 ====Ctrip====
-You request a connection to Beds24 channel manager from your Ctrip market manager cc zhangchaoa@ctrip.com. If you do not know who your Ctrip market manager is contact zhangchaoa@ctrip.com instead. After Ctrip has set the connection up you can start setting it up in Beds24.
+You request a connection to Beds24 channel manager from your Ctrip market manager. If you do not know who your Ctrip market manager is contact Ctrip support instead. After Ctrip has set the connection up you can start setting it up in Beds24.
 ====Beds24====
@@ Line 66: / Line 73: @@
-A price for Single (1 guest), Double (2 guests)  and a room price (for the number of guests you have defined in the rate ) can be sent. If you have more than 3 occupancy levels you can set up additional rates in Beds24 for each occupancy level using the room price and the number of guests it is appropriate for and map them in the channel settings of the rate or the daily price.
+==Prices==
 *If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit)
 *If you use rates go to the "Channels" tab of the rate.
 Ctrip can set up multiple rate plan codes for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 or daily price to each Ctrip plan code. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]].
@@ Line 105: / Line 112: @@
 [[Media:ctrip_breakfast.png|view large]]
 '''Payment collection'''
@@ Line 142: / Line 150: @@
 == Updates ==
-Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
+Changes to availability and prices will be instantly sent to the channel. Changes for settings for example number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
 == Notes ==
@@ Line 153: / Line 170: @@
   *Check the Ctrip hotel id you have entered is correct and does not have blank spaces.
   *If it is please check contact Ctrip and ask them to check if they have enabled the connection with Beds24 channel manager.
 ==Disconnect==
 *Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
 *To completely disconnect the channel manager you might need to  contact Ctrip and ask them to disconnect you.

← Older revision	Revision as of 02:19, 12 March 2019
(No difference)

Ctrip - Revision history

Weins: 1 revision imported

Beds24>Annette: /* Updates */

Weins: 1版 をインポートしました

Beds24>Annette: /* Updates */

Weins: 1版をインポートしました