Category:Confirmation Messages - Revision history

Weins: 1 revision imported

2021-05-19T01:32:45Z

1 revision imported

Beds24>Annette: /* Confirmation Messages for Direct Online Bookings from the Booking Page */

2020-07-29T08:33:01Z

‎Confirmation Messages for Direct Online Bookings from the Booking Page

Weins: 1版をインポートしました

2019-03-12T02:55:04Z

1版をインポートしました

Beds24>Andrian at 14:07, 7 March 2019

2019-03-07T14:07:30Z

New page

[[Category:Messaging]]
[[Category:Properties]]
''This page is about the menu SETTINGS->GUEST MANAGEMENT->CONFIRMATION MESSAGES''
__TOC__
Email confirmation messages are automatically sent to all bookings made on your own web site but not for manually added bookings and bookings from channels which send their own confirmation (almost channels) and do not require Beds24 to send an additional one (for example Tripadvisor).

== Email and Screen Messages ==
You have the option to customise the booking confirmation Email and screen messages to your guests. Customisation is optional, the essential booking details will be displayed and sent to the guest automatically. Messages are sent from the Email account set in [[Outgoing Email]]. Confirmation Emails are only sent to bookings from your own booking page. Booking channels send their own confirmations but you have the option to set up an [[Auto_Actions|Auto Action Email]] for bookings from booking channels if you want to send your own confirmation or additional information.

'''Booking Confirmation Screen Text''': This message will be displayed to the guest on the screen along with their booking details when they complete their booking [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be displayed to the guest automatically. This message is a way to personalise the booking.

'''Booking Confirmation Email Text''': This message will be included in the confirmation email sent to the guest with their booking details when they complete their booking. [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be sent to the guest automatically. This message is a way to personalise the booking.

Booking confirmations can consist of up to three parts. This gives you the option to create specific messages:
*Settings > Guest Management > Confirmation Messages - same information used on the screen and in the Email
*Settings > Guest Management > Confirmation Messages > Type Messages - same information used on the screen and in the Email
*Settings > Guest Management > Confirmation Messages > Period Messages - option to enter specific messages for screen and Email

'''The display order is''':

1. Confirmation Message (first Part) (Settings > Guest Management > Confirmation Messages)

2. Type Message (Settings > Guest Management > Confirmation Messages > Type Messages)

3. Period Message (Settings > Guest Management > Confirmation Messages > Period Messages)

4. Confirmation Message (last part) (Settings > Guest Management > Confirmation Messages)

== Specific Messages for Booking Periods ==
'''Near Term Booking Confirmation Screen Text''': This message will be displayed to the guest on the screen along with their booking details when they complete a near term booking. [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be displayed to the guest automatically. This message is a way to personalise the booking.

'''Near Term Booking Confirmation Email Text''': This message will be included in the confirmation email sent to the guest with their booking details when they complete a near term booking. [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be sent to the guest automatically. This message is a way to personalise the booking.

'''Exceptional Period Booking Confirmation Screen Text''': This message will be displayed to the guest on the screen along with their booking details when they complete a booking during the exceptional period. [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be displayed to the guest automatically. This message is a way to personalise the booking.

'''Exceptional Period Booking Confirmation Email Text''': This message will be included in the confirmation email sent to the guest with their booking details when they complete a booking during the exceptional period. [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be sent to the guest automatically. This message is a way to personalise the booking.

== Specific Messages for Booking Types ==
If you have defined different booking types under SETTINGS-> PROPERTIES -> BOOKING RULES or in RATES you can customise the booking notification for each booking type you use.

== Deposit Collection ==
If you have set up deposit collection in SETTINGS->PROPERTIES->PAYMENT COLLECTION the "Instruction" which you have entered in the deposit collection settings will be added to the confirmation message. '''The display order is''':

1. Confirmation Message (first Part) (SETTINGS-> PROPERTIES-> CONFIRMATION MESSAGES)

2. Deposit payment instruction (if set up) ( SETTINGS->PROPERTIES->PAYMENT COLLECTION->PAYPAL/STRIPE/CREDIT CARD......)

3. Type Message (SETTINGS-> PROPERTIES-> CONFIRMATION MESSAGES-> TYPE MESSAGES)

4. Period Message (SETTINGS-> PROPERTIES-> CONFIRMATION MESSAGES->PERIOD MESSAGES)

5. Confirmation Message (last part) (SETTINGS-> PROPERTIES-> CONFIRMATION MESSAGES)

6. Deposit Payment Message (SETTINGS-> PROPERTIES-> PAYMENT COLLECTION)

7. Payment Request Message (SETTINGS-> PROPERTIES-> PAYMENT COLLECTION - only for payment requests)

8. Payment Request Confirmation Message (SETTINGS-> PROPERTIES-> PAYMENT COLLECTION - only for payment requests)

If you have set "Non Payment Booking Status" = Request in SETTINGS->PROPERTIES->PAYMENT COLLECTION the confirmation message will be sent after the guest clicked "Confirm Booking" (before they paid).

If the guest chooses "offline payment", "custom gateway" or credit card collection Depending the payment method the the system may send out two confirmations.
The first confirmation message is sent out as soon as the guest clicks "Confirm Booking" to confirm their request.
A second message containing the payment instruction message will be sent if a payment instruction for this method is entered in SETTINGS->PROPERTIES->PAYMENT COLLECTION->OFFLINE PAYMENT/CREDIT CARD CUSTOM GATEWAY after the guest completed the payment, entered their card details or accepted to pay offline.

If you do not want to send two confirmation messages set "Non Payment Booking Status" = Cancelled.

== Email Subject ==
By default the subject contains the text "Your Reservation for" followed by the property name.

The subject can be customised for each language used. [[Template Variables]] can be used to include information from the booking.

==Policies and Cancellations ==
You can enter your policies in SETTINGS->PROPERTIES->DESCRIPTION. The template variables [PROPERTYLEGALPOLICY] or [PROPERTYCANCELPOLICY] will add this text to the confirmation message.

Alternatively you can place a link to the terms and conditions on your web site.

If you allow cancellations you can send your guests a link to let them cancel via the system without contacting you. Include the template variable [CANCELURL] into your e-mail confirmation message.

==Check Confirmation Emails==
In SETTINGS-> PROPERTIES-> CONFIRMATION MESSAGES->SIMULATOR you can check how the complete Emails look. If you put in a booking number you will see the exact text.

← Older revision	Revision as of 01:32, 19 May 2021
(No difference)

@@ Line 1: / Line 1: @@
 [[Category:Messaging]]
-[[Category:Properties]]
+[[Category:Booking_Engine]]
-  ''This page is about the menu SETTINGS->GUEST MANAGEMENT->CONFIRMATION MESSAGES''
+<div class="heading">Confirmation Messages</div>
 __TOC__
 Email confirmation messages are automatically sent to all bookings made on your own web site but not for manually added bookings and bookings from channels which send their own confirmation (almost channels) and do not require Beds24 to send an additional one (for example Tripadvisor).
 == Email and Screen Messages ==
@@ Line 13: / Line 20: @@
 Booking confirmations can consist of up to three parts. This gives you the option to create specific messages:
-*Settings  >  Guest Management  > Confirmation Messages - same information used on the screen and in the Email
+*{{#fas:cog}} (SETTINGS)  GUEST MANAGEMENT  > CONFIRMATION MESSAGES - same information used on the screen and in the Email
-*Settings  >  Guest Management  > Confirmation Messages > Type Messages - same information used on the screen and in the Email
+*{{#fas:cog}} (SETTINGS)  GUEST MANAGEMENT  > CONFIRMATION MESSAGES - > TYPE MESSAGES - same information used on the screen and in the Email
-*Settings  >  Guest Management  > Confirmation Messages > Period Messages - option to enter specific messages for screen and Email
+*{{#fas:cog}} (SETTINGS)  GUEST MANAGEMENT  > CONFIRMATION MESSAGES  > PERIOD MESSAGESs - option to enter specific messages for screen and Email
 '''The display order is''':
-. Confirmation Message (first Part) (Settings  >  Guest Management  > Confirmation Messages)
+. Confirmation Message (first Part) ({{#fas:cog}} (SETTINGS)  GUEST MANAGEMENT  > CONFIRMATION MESSAGES)
-. Type Message (Settings  >  Guest Management  > Confirmation Messages  > Type Messages)
+. Period Message {{#fas:cog}} (SETTINGS)  GUEST MANAGEMENT  > CONFIRMATION MESSAGES  > PERIOD MESSAGES)
-. Period Message (Settings  >  Guest Management  > Confirmation Messages  > Period Messages)
+. Confirmation Message (last part)  ({{#fas:cog}} (SETTINGS)  GUEST MANAGEMENT  > CONFIRMATION MESSAGES )
-. Confirmation Message (last part)  (Settings  >  Guest Management  > Confirmation Messages)
+<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> At the bottom of   {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES  you can define how much space you want to leave between each section.
 == Specific Messages for Booking Periods ==
@@ Line 37: / Line 46: @@
 == Specific Messages for Booking Types ==
-If you have defined different booking types under SETTINGS-> PROPERTIES -> BOOKING RULES or in RATES you can customise the booking notification for each booking type you use.
+If you have defined different booking types under {{#fas:cog}} (SETTINGS)  PROPERTIES > BOOKING RULES or in RATES you can customise the booking notification for each booking type you use.
 == Deposit Collection ==
-If you have set up deposit collection in SETTINGS->PROPERTIES->PAYMENT COLLECTION the  "Instruction" which you have entered in the deposit collection settings will be added to the confirmation message. '''The display order is''':
+If you have set up deposit collection in {{#fas:cog}} (SETTINGS)  PAYMENT COLLECTION the  "Instruction" which you have entered in the deposit collection settings will be added to the confirmation message. '''The display order is''':
-. Confirmation Message (first Part) (SETTINGS-> PROPERTIES-> CONFIRMATION MESSAGES)
+. Confirmation Message (first Part) ({{#fas:cog}} (SETTINGS)  GUEST MANAGEMENT  > CONFIRMATION MESSAGES)
-. Deposit payment instruction (if set up) ( SETTINGS->PROPERTIES->PAYMENT COLLECTION->PAYPAL/STRIPE/CREDIT CARD......)
+. Deposit payment instruction (if set up) ( SETTINGS->PAYMENTS->PAYMENT GATEWAYS->PAYPAL/STRIPE/CREDIT CARD......)
-. Type Message (SETTINGS-> PROPERTIES-> CONFIRMATION MESSAGES-> TYPE MESSAGES)
+. Type Message ({{#fas:cog}} (SETTINGS)  GUEST MANAGEMENT  > CONFIRMATION MESSAGES > TYPE MESSAGES)
-. Period Message (SETTINGS-> PROPERTIES-> CONFIRMATION MESSAGES->PERIOD MESSAGES)
+. Period Message ({{#fas:cog}} (SETTINGS)  GUEST MANAGEMENT  > CONFIRMATION MESSAGES > PERIOD MESSAGES)
-. Confirmation Message (last part)  (SETTINGS-> PROPERTIES-> CONFIRMATION MESSAGES)
+. Confirmation Message (last part)  ({{#fas:cog}} (SETTINGS)  GUEST MANAGEMENT  > CONFIRMATION MESSAGES)
-. Deposit Payment Message (SETTINGS-> PROPERTIES-> PAYMENT COLLECTION)
+. Deposit Payment Message ( ({{#fas:cog}} (SETTINGS)  PAYMENTS > PAYMENT COLLECTION)
-. Payment Request Message (SETTINGS-> PROPERTIES-> PAYMENT COLLECTION - only for payment requests)
+. Payment Request Message ( ({{#fas:cog}} (SETTINGS)  PAYMENTS > PAYMENT COLLECTION - only for payment requests)
-. Payment Request Confirmation Message (SETTINGS-> PROPERTIES-> PAYMENT COLLECTION - only for payment requests)
+. Payment Request Confirmation Message ( ({{#fas:cog}} (SETTINGS)   PAYMENTS > PAYMENT COLLECTION - only for payment requests)
-If you have set "Non Payment Booking Status" = Request in SETTINGS->PROPERTIES->PAYMENT COLLECTION the confirmation message will be sent after the guest clicked "Confirm Booking" (before they paid).
+If you have set "Non Payment Booking Status" = Request in  ({{#fas:cog}} (SETTINGS)  PAYMENTS >PAYMENT COLLECTION the confirmation message will be sent after the guest clicked "Confirm Booking" (before they paid).
 If the guest chooses  "offline payment", "custom gateway" or credit card collection Depending the payment method the the system may send out two confirmations.
 The first confirmation message is sent out as soon as the guest clicks "Confirm Booking" to confirm their request.
-A second message containing the payment instruction message will be sent if a payment instruction for this method is entered in SETTINGS->PROPERTIES->PAYMENT COLLECTION->OFFLINE PAYMENT/CREDIT CARD CUSTOM GATEWAY after the guest completed the payment, entered their card details or accepted to pay offline.
+A second message containing the payment instruction message will be sent if a payment instruction for this method is entered in  ({{#fas:cog}} (SETTINGS)  PAYMENTS > PAYMENT GATEWAYS->OFFLINE PAYMENT/CREDIT CARD CUSTOM GATEWAY after the guest completed the payment, entered their card details or accepted to pay offline.
 If you do not want to send two confirmation messages set "Non Payment Booking Status" = Cancelled.
@@ Line 72: / Line 81: @@
 ==Policies and  Cancellations ==
-You can enter your policies in SETTINGS->PROPERTIES->DESCRIPTION. The template variables [PROPERTYLEGALPOLICY]  or [PROPERTYCANCELPOLICY] will add this text to the confirmation message.
+You can enter your policies in  ({{#fas:cog}} (SETTINGS)  PROPERTIES >D ESCRIPTION. The template variables [PROPERTYLEGALPOLICY]  or [PROPERTYCANCELPOLICY] will add this text to the confirmation message.
 Alternatively you can place a link to the terms and conditions on your web site.
@@ Line 79: / Line 88: @@
 ==Check Confirmation Emails==
-In SETTINGS-> PROPERTIES-> CONFIRMATION MESSAGES->SIMULATOR you can check how the complete Emails look. If you put in a booking number you will see the exact text.
+In  ({{#fas:cog}} (SETTINGS)  PROPERTIES > CONFIRMATION MESSAGES > SIMULATOR you can check how the complete Emails look. If you put in a booking number you will see the exact text.

← Older revision	Revision as of 02:55, 12 March 2019
(No difference)

Category:Confirmation Messages - Revision history

Weins: 1 revision imported

Beds24>Annette: /* Confirmation Messages for Direct Online Bookings from the Booking Page */

Weins: 1版 をインポートしました

Beds24>Andrian at 14:07, 7 March 2019

Weins: 1版をインポートしました