Beds24 Wiki weins_wiki http://co-reception.com/wiki/index.php/Main_Page MediaWiki 1.32.0 first-letter Media Special Talk User User talk Beds24 Wiki Beds24 Wiki talk File File talk MediaWiki MediaWiki talk Template Template talk Help Help talk Category Category talk 0 5744 16198 16197 2021-05-19T01:33:09Z Weins 1 1 revision imported wikitext text/x-wiki __NOTOC__ <h1 style="text-align: center;">Beds24 Support Center</h1> <h3 style="text-align: center;"> <span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:comments}} </span>Join the Beds24 Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span> </h3> <h3 style="text-align: center; padding-bottom: 10px;"> Support Wiki - <span style="font-weight: normal;">find answers to your questions, advice and tutorials in the popular topics below or use the search function in the top right</span></h3> <div style="padding: 0 10px 10px 10px; background-color: #f7f7f7; margin-bottom: 20px; text-align: center;"> <h2 style="text-align:center">Covid-19 - Toolbox </h2> <span class="" style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold; text-align: center;" > For many hosts times are rough at the moment. [[Managing_Business_Disruptions|Here]] we have put together a knowledge base to help you deal with the situation. </span> </div> <div class="col-3"> <div style="padding: 0 10px 0 10px;"> <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:home}} </span> Getting Started</h4> [[:category:Introduction|How the System Works]] [[Do_the_initial_Setup|Setup guide]] [[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]] [[Hostel and Retreat Setup|Hostel, dorms, retreats]] [[Agency_%26_Multiple_Property_Setup | Multiple properties ]] [[Agency_%26_Multiple_Property_Setup | Owner management ]] [[Import_existing_bookings|Import existing bookings]] [[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell room at different constellations and make availability dependent]] [[Questions_and_Answers|Frequently asked questions]] <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:calendar-check}} </span> Daily Use</h4></h4> '''[[Tips_and_tricks|Tips and ideas]]''' [[:category:Bookings|Add and manage bookings]] [[:category:Invoice|Invoicing]] [[:category:Bookings|Check guests in and check guests out]] [[:category:Calendar|Use the calendar]] [[:category:Dashboard|Use the dashboard]] [[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]] [[Cleaning_and_Housekeeping|Housekeeping, cleaning]] [[Close_Rooms|Close rooms]] [[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]] [[:Category:Prices#Check_Prices|Check prices]] [[:category:Calendar#Diary_Function|Use the diary function]] [[:category:Reports|Generate reports]] [[Proposal_or_quote|Send proposal or quote]] [[Make_notes|Keep notes]] [[:Category:Introduction#Use_on_Mobile_Devices|Mobile devices]] [[:category:Troubleshooting|Troubleshooting]] <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:desktop}} </span> Booking Engine and Widgets</h4> [[:category:Booking_Page|Customise booking page]] [[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]] [[languages|Multiple languages]] [[Offers|Multiple offers for packages or different price options]] [[Sell_Rooms_with_Priority|Sell rooms with priority]] [[:category:Widgets|Generate widgets]] </div> </div> <div class="col-3"> <div style="padding: 0 10px 0 10px;"> <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:money-bill}} </span> Prices</h4> [[:category:Prices|Set prices]] [[Discounts|Discount options]] [[Seasonal_Prices|Seasonal prices]] [[Last-Minute_Prices|Last-Minute prices]] [[Occupancy Based Prices|Occupancy based prices]] [[Weekly_Prices|Weekly Prices]] [[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]] [[Weekend_and_Weekday_Rates|Weekend and weekday rates]] [[:category:Dynamic_Prices|Dynamic Prices]] [[:category:Prices|Use a multiplier]] [[Setting_Prices_for_Booking_Channels|Prices for Channels]] [[Offers|Offer different price options or packages]] [[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]] [[:category:Agents|Special rates for agents]] [[:category:Discounts|Special rates for specific referer]] [[Internal_Prices|Internal prices which are only available in the control panel]] [[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]] [[tax|Taxes]] [[Prices_including_cleaning_fees|Cleaning Fee]] </div> <div style="padding: 0 10px 0 10px;"> <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:calendar}} </span> Availability</h4> [[:category:Prices_and_Availability|Availability]] [[Close_Rooms|Close rooms]] [[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]] [[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]] [[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]] <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-astronaut}} </span> Automation</h4> [[:category:Channel_Manager|Automatically sync with channels]] [[Yield_Optimiser|Yield Optimiser]] [[Auto_Actions|Auto Action for bookings]] [[Auto_Actions|Automated Emails]] [[:category:Self-Check-in|Self Check-in]] <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:tag}} </span> Advanced Selling Options</h4> [[Sell_Remaining_Single_Nights|Fill gaps in the calendar]] [[Auto_Top_up_rooms|Auto top up rooms]] [[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]] [[Upsell_Items|Sell extras]] [[Voucher_Codes|Use voucher codes]] [[Offers|Offer multiple price/booking options]] [[Gift_Vouchers|Offer gift certificates]] [[Yield_Optimiser|Yield Optimiser]] </div> </div> <div class="col-3"> <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:bed}} </span> Bookings</h4> [[:category:Bookings|Add and manage bookings]] [[:category:Booking_Rules|Booking rules]] [[:category:Confirmation_Messages|Confirmations to guests]] [[Host_Notifications|Notifications to hosts]] [[:category:Invoice|Invoice]] [[Bookings_-_flag_bookings_with_special_status|Mark bookings]] [[Export_Bookings|Export bookings]] [[Group_Bookings|Group bookings]] [[Corporate_Guests|Corporate guests]] [[:category:Reports|Reports]] <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:comments}} </span> Communication</h4> [[:Category:Messaging|Communication via Beds24]] [[:Category:Confirmation_Messages| Confirmations to guests]] [[Host_Notifications| Notifications to hosts]] [[Auto_Actions| Automated Email and SMS]] <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:credit-card}} </span> Payments from Guests</h4> [[:category:Payments|Collect payments from guests]] [[:category:Payments|Connect payment gateways]] [[Stripe|Connect Stripe]] [[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]] [[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]] <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-friends}} </span> Guest Management</h4> [[:category:Guests|Guest database]] [[:category:Messaging|Communication with guests]] [[Auto_Actions|Automatic Emails]] [[Guest_Registration_Form|Guest registration form]] [[:category:Invoices|Invoices]] [[Tripadvisor|Automatically collect reviews from Tripadvisor]] <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user}} </span> User Account</h4> [[:category:Sub_Account|User management and multiple log-ins]] [[:category:Sub_Account|Sub Accounts]] [[Billing|View usage fees]] [[Billing|Payments to Beds24]] <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:rocket}} </span> Apps, Plugins, Extentions</h4> [[Facebook_App:_Install_the_App|Facebook app]] [[:category:Wordpress|Use the Wordpress Plugin]] [[:category:Apps|Other Apps and Integrations]] [[:category:API|API]] </div> <div class="col-3"> <div style="padding: 0 10px 0 10px;"> <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:sync-alt}} </span> Channel Management</h4> [[:category:Channel_Manager|How the channel manager works]] [[Channel_Manager_Capabilities|Channel manager capabilities]] [[:category:Set_up_Instructions|Set up instructions for channels]] [[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]] [[Individual_Rooms_and_Roomtypes|Rooms and room types ]] [[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]] [[:category:Error_Messages_from_Channels|Error messages from channels]] <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-cog}} </span> Troubleshooting</h4> [[:category:Prices_and_Availability|Booking page shows no availability]] [[Outgoing_Email|Emails to guests do not send]] [[:category:Messaging#Trouble_Shooting|Can not send manual emails]] [[:category:Messaging#Trouble_Shooting|Manual emails are cut off]] [[Auto_Actions#Troubleshooting|Auto Action did not send]] [[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]] [[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]] [[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]] [[Overbooking|Overbooking]] [[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]] [[Agoda.com|Error messages from Agoda]] [[AirBnB.com#Common_Errors|Error messages from Airbnb]] [[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]] [[Expedia.com#Common_Errors|Error messages from Expedia]] [[HostelWorld.com#Common_Errors|Error messages from Hostelworld]] [[:category:Error_Messages_from_Channels|Error messages from other channels]] <h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:code}} </span> Developer options</h4> [[:category:API|API]] [[:category:Developers |Custom solutions]] [[Make_Your_Own_Booking_Widget|Custom widgets]] </div> </div> <div style="clear: both;"></div> <h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]]. <div style=""> <h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br> <span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3> </div> l3q0mj0l3r3thdvpd3s4j91b18577bo